The company has been profitable since 2019. TeamViewer AG is a German company and reports its financial results in Euros. The plaintiff in the class-action lawsuit is seeking US$6.5 million in statutory damages. (Case No.: SACV 21-00058) ‑ claiming the auto-renewal charges are unauthorized and illegal under California law. It is also the reason why a class action lawsuit has been filed in California ‑ Gershfield v. This auto-renewal policy of the company has been the source of many complaints made with the Better Business Bureau. If a customer does not cancel the contract in advance of the renewal date by 28 days, the customer’s credit card is automatically charged for the next year’s subscription. The company intentionally makes it difficult to cancel an automatic contract renewal. The annual subscription renews automatically unless the customer cancels the contract by giving 28-days advance notice before the annual subscription renewal date. The paid subscriptions are advertised, showing the equivalent of a monthly rate however, the billings are done on a prepaid annual basis. The software is offered and supported in more than 30 languages. TeamViewer has more than 200 million global users and more than 2.5 billion installations on IoT devices. TeamViewer Assist AR add-on with augmented reality is $468.00 per technician per year.Servicecamp Service Desk with ticket management is $118.80 per agent per year.
Support for mobile devices (iPad, iPhone, and Android) is an additional $394.80 per year. TeamViewer Remote Management add-ons cost $22.92 per year each.The company offers a 14-day free trial for paid subscription plans. Corporate Level: Up to 30 users accessing up to 500 computers with up to ten meeting participants, for the cost of $2,482.80 per year.Premium Level: Up to 15 users accessing up to 300 computers with up to ten meeting participants, for the cost of $1,234.80 per year.Business Level: One user, with up to three devices, accessing up to 200 computers with up to 10 meeting participants, for $610.80 per year.There are three levels of paid commercial use which are: TeamViewer is free for personal use, limited to connections between one person and the computers of friends and family. The company makes other software tools, such as TeamViewer Meeting for global collaboration, TeamViewer Tensor for secure SaaS Enterprise remote connectivity, TeamViewer Assist AR for augmented reality, and TeamViewer IoT to connect, monitor, and operate IoT devices. TeamViewer software is used by an IT technician to provide tech support via remote control of the device. TeamViewer is a secure, remote access software system developed by a German company, TeamViewer AG, founded in 2005. Conclusion: How Does TeamViewer Make Money? About TeamViewer
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